FAQ’s

ORDERS & DELIVERY

How long does it take for my order to be delivered?

Do you take orders over phone?

How do I check the status of my order?

Can I cancel my order?

Can I try your products before buying?

GIFT ORDERING

Can I place a custom message for a gift order?

Do you remove the Price tag and invoice for a gift order?

PAYMENTS

Can I pay with my debit card?

What is the process for Cash on Delivery(COD)?

Can I pay with my card instead of cash for a Cash on Delivery order?

SHIPPING

What courier service do you use for shipping?

Who pays for the shipping if i send the item back?

If i need to send you back the item, where should i send it?

Do you ship internationally?

What are the international shipping charges?

RETURNS & EXCHANGES

What is your return / exchange policy?

What is your exchange policy for custom tailored orders?

Will I get a money refund?

It’s been almost a week since I requested for store credit. I’ve still not heard back about it?

Can I use multiple coupons and offers at once?

CUSTOMER SUPPORT

What is the best way to get in touch with you?